1. Shipping & Delivery Time
The delivery period starts from the date of placing the order and may vary depending on the nature of the product.
-Within Cairo and Giza: Products are delivered within 5 to 7 working days.
-Outside Cairo: Products are delivered within 12 to 14 business days.
2. Delivery Charges
–Shipping fees are calculated at checkout based on the delivery location and order weight.
–Free shipping may be available for orders exceeding a specified amount.
3. Delivery Conditions
–Customers must provide a complete and accurate address to ensure smooth delivery.
–If delivery is unsuccessful due to incorrect address details, additional charges may apply for re-delivery.
–In case of delays due to unforeseen circumstances (e.g., weather, strikes, holidays), customers will be notified accordingly.
4. Damaged or Missing Items
–If an order arrives damaged or incomplete, customers must contact our support team within 48 hours of receiving the package.
–We will assess the issue and arrange for a replacement or refund as per our policy.
Need help?
Contact us at [email protected] for questions related to Delivery and shipment policy.
you can check our terms and conditions from HERE.
